Privacy Policy

Last updated: December 2025

This Privacy Policy describes how NouriPet LLC ("we," "us," "our") collects, uses, and protects your information when you use our website, create an account, or purchase products.

By using our Services, you consent to this Privacy Policy.

1. Information We Collect

We may collect:

1.1 Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Account login credentials

1.2 Payment Information

We do not store full credit card numbers. Payments are securely handled by Stripe.

1.3 Pet Information

• Pet name
• Breed
• Weight
• Age
• Dietary preferences or allergies (optional)

1.4 Usage Data

• Pages visited
• IP address
• Device type
• Session behavior (e.g., via analytics like FullStory or Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process orders, subscriptions, and payments
• Deliver meals to your location
• Provide support and respond to inquiries
• Improve the website and user experience
• Send marketing emails and updates (you may opt out anytime)
• Prevent fraud or misuse of our Services

3. Sharing of Information

We do not sell your data.

We may share information only with trusted third parties needed to operate our Services:

• Stripe (payment processing)
• Supabase (database and authentication)
• Email/SMS providers (order updates, delivery notifications)
• Analytics tools (site performance analysis)
• Delivery partners (if applicable)

All third-party partners follow security and privacy standards.

4. Cookies & Tracking

We may use cookies, pixels, and similar technologies to:

• Log you into your account
• Keep items in your cart
• Analyze site performance
• Personalize your experience

You may disable cookies in your browser, but some features may not work properly.

5. Data Security

We use industry-standard security measures including:

• HTTPS encryption
• Access controls and permission policies
• Secure third-party services such as Stripe and Supabase

No system is 100% perfect, but we take all reasonable steps to protect your information.

6. Data Retention

We retain your information for as long as you have an account or as needed to provide Services. You may request deletion of your account and personal data at any time.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold
• Request corrections
• Request deletion of your data
• Opt out of marketing
• Request a copy of your data

To make a request, email support@nouripet.com.

8. Children's Privacy

We do not knowingly collect information from individuals under 18. If we discover such data, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through your account.

10. Contact Us

Questions? Contact us at support@nouripet.com.